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  1. Terms of Use
  2. Privacy Policy
  3. Personal Information Governance Policy
  4. How to Reach Us


By accessing and browsing the website of Commissionnaires du Québec, you accept the following terms and conditions of use (the "Terms of Use"). If you do not agree, you are invited to exit the site.

We reserve the right to modify these Terms of Use at any time without prior notice. The date of the last update of the Terms of Use is written at the bottom of this page.

1. Ownership and Usage Terms

All content, information, data, photographs, images, videos, software, trademarks, logos, designs, advertising slogans and/or other copyright-protected documents appearing on this website (the "Content") are the property of Commissionnaires du Québec, its subsidiaries and/or third-party licensors. Such Content is protected by Canadian copyright and trademark laws.
The Content of this site is provided solely for informational and promotional purposes regarding the services offered by Commissionnaires du Québec in Canada. You are not permitted to modify, reproduce, republish, transfer, send, transmit, publish, distribute, or make derivative works or creations from the Content, without the prior written consent of Commissionnaires du Québec. However, you may download, print, and reproduce the Content for personal use and/or as otherwise provided by law, provided you retain all copyright and proprietary notices contained therein. Any unauthorized use of this Content will infringe upon the intellectual property rights of Commissionnaires du Québec.

2. Limitation of Liability

Commissionnaires du Québec does not guarantee the quality, accuracy, or completeness of any information contained on the website. Such information is provided in good faith, "as is", without any warranty or condition. The website's Content may contain technical inaccuracies or typographical errors. Moreover, Commissionnaires du Québec does not guarantee that the Content of this site will be uninterrupted or defect-free and disclaims any liability for damages resulting from any virus, worm, or invasive or destructive computer program. At no time shall Commissionnaires du Québec be liable for any direct, indirect, incidental, consequential, or other damages arising from or relating to the use of the website or its Content. You are solely responsible for the use and interpretation of the information contained on the website.

3. Links to Other Websites

This website may contain links to other websites owned by third parties. Please note that Commissionnaires du Québec does not have control over the content of these sites. Consequently, Commissionnaires du Québec cannot be held responsible for the information presented on such websites and offers no guarantee and makes no representations, whatsoever, in this regard.

4. Sales of Commissionnaires du Québec Products

Commissionnaires du Québec reserves the right to discontinue the production of products offered on this site or to change their specifications without notice and without incurring any liability.

5. Indemnification

By accessing and browsing this website, you agree to indemnify and hold harmless Commissionnaires du Québec, its subsidiaries, shareholders, directors, officers, employees, agents, and licensors against all losses, expenses, damages, claims, penalties, or other expenses (including reasonable attorney's fees) that may arise from your use of this website or any allegation of violation of the Terms of Use.

6. Applicable Law

These Terms of Use and the Privacy Policy of Commissionnaires du Québec are governed and interpreted under the laws in force in the province of Quebec and the applicable laws of Canada.

7. Use of the Masculine Gender

The use of the masculine gender on this site refers to both men and women without any discrimination and solely for the purpose of lightening the text.


Commissionnaires du Québec places great importance on the right to privacy of everyone. That's why we have implemented this privacy policy to ensure the protection of your integrity and your right to protect your personal information.
This policy aims to govern the collection and use of information 1) on our website ( and/or 2) that you voluntarily provide to us as part of your participation in any service offered by Commissionnaires du Québec, subject to any refusal you might duly express in this regard.

1. Application of this policy

We reserve the right to modify our policy at any time and without notice. You can consult the applicable policy on this site at any time. The date of the last update of this privacy policy is noted at the bottom of this page.

2. Your Consent

The act of 1) accessing our website and/or 2) providing us with certain personal information on a voluntary basis after having agreed to submit to this privacy policy, indicates that you agree with the collection, use, and disclosure of your information, as defined in this privacy policy regarding personal information.

3. Collection and processing of information collected by Commissionnaires du Québec

No personal information about you is collected when you access or simply browse the website of Commissionnaires du Québec. However, it should be noted that with every access to the website of Commissionnaires du Québec, certain information is automatically collected by our computer network. This information does not allow Commissionnaires du Québec to personally identify you but includes details such as your domain name and the IP address through which you access this website. This information may be used by Commissionnaires du Québec for statistical purposes, among other things, to allow them to evaluate and analyze the frequency of access to their website and its traffic.
Your personal information is only collected when you voluntarily provide it to us, especially when participating in any service which requires you to provide such information, and you have not expressed a refusal in this regard. In all cases where you voluntarily provide Commissionnaires du Québec with personal information, it undertakes to collect, use, and/or disclose it in accordance with this policy and applicable legislation.

4. Purposes for which Commissionnaires du Québec may use personal information duly provided to them

A) Surveys, contests or promotions by Commissionnaires du Québec

In the context of administering a survey, contest, and/or promotion, Commissionnaires du Québec might use, subject to any refusal expressed by you, personal information, as it will be provided to them on a voluntary basis, through the sending of messages or following participation in a survey, contest, or promotion. The information collected for this purpose will mainly be used to communicate with you if you win. The contests and/or promotions offered by Commissionnaires du Québec may be subject to specific rules which will be described in more detail at the time of the launch of any contest or promotion.

B) Other purposes

Commissionnaires du Québec commits to not using the personal information collected in accordance with this policy or applicable legislation for other purposes unless obtaining your prior consent for this purpose or under certain exceptional circumstances, when Commissionnaires du Québec believes in good faith that the law allows or requires it.

5. Communication to third parties

Commissionnaires du Québec commits to not disclose to third parties the personal information collected in accordance with this policy or applicable legislation unless obtaining your prior consent for this purpose or under certain exceptional circumstances, when Commissionnaires du Québec believes in good faith that the law allows or requires it.

6. Minors

Parental or guardian consent is required for a child or young person under the age of eighteen (18) years (a "Minor") to participate in an activity organized by Commissionnaires du Québec, including any survey, contest, or promotion. In the event that any such activity is particularly addressed to a Minor, the express consent of the parent or guardian will be required.
Commissionnaires du Québec will not collect or use any personal information on Minors without the consent of a parent or guardian.

7. Use of cookies ("COOKIES")

The use of a cookie is not linked to identifiable personal information during your browsing on our website. You can at any time disable said cookies by modifying the configuration of your browser, but this action could prevent you from accessing certain parts of our website.



1. Why adopt this Policy?

The personal information (hereafter "Information") that you entrust to Commissionnaires du Québec (hereafter "Commissionnaires") is essential for our business relationship with you. This Information is valuable, and Commissionnaires are committed to protecting it.
This Personal Information Governance Policy (hereafter the "Policy") is implemented with a perspective of sound management of Information, considering the crucial importance of protecting Information and Commissionnaires' responsibility regarding the Information they hold.

2. What type of information can we collect?

Commissionnaires may collect:

  1. Identification Information;
  2. Information to confirm your identity and background;
  3. Health Information of employees;
  4. Information on the operations of suppliers, subcontractors, or clients;
  5. Information for training purposes, quality control, and security;
  6. Any other Information necessary for the offering, marketing, maintenance, and operation of Commissionnaires' services.

3. When must we obtain your consent?

Commissionnaires must obtain your consent for all new information collections and for all new purposes for which we would like to use the Information.

4. How do we use and communicate your information?

Commissionnaires use the Information to:

  1. Establish, manage, and administer Commissionnaires' employee records;
  2. Inform Commissionnaires' clients about new services and personalize their customer experience;
  3. Conduct Commissionnaires' security activities;
  4. Conduct our regular activities and operations;
  5. Prevent, detect, and control unauthorized activities on sites where Commissionnaires do business;
  6. Comply with laws and regulations;
  7. Communicate with you using the provided contact details;
  8. Generate internal statistics for continuous improvement;
  9. Use and communicate certain Information where the law allows us to do so.

5. What are your rights and how can you exercise them?

For all requests concerning the exercise of your rights, you must contact our Personal Information Protection Officer at the following email: [email protected]. Your request will be processed as soon as possible, and we will communicate with you to specify the impact of this withdrawal, if any.

Right to refuse to provide your information or for Commissionnaires to use your information for certain purposes

Your Information belongs to you. Subject to legal, business, or contractual requirements, you have the right to withdraw your consent to the collection, use, or communication of your Information.

Right to access or correct your information

You can request to view or correct the Information that the Commissionnaires hold about you, unless the law sets limits to this request. Commissionnaires will process your request within 30 days or a longer period if the law provides for it.

6. What are our security measures for keeping your Information?

Committee on the Protection of Personal Information

The Commissionnaires have internally established a Committee on the protection of Information to actively make recommendations to the management of the Commissionnaires and to maintain vigilance on sound management of the Information.

Duration of storage

Information is kept only for the duration necessary for the use for which it was collected, unless current legislation requires a specific retention period.

Places of storage

The Information is stored within the Commissionnaires' systems. When necessary for the purposes of their collection, the Information may be stored by suppliers or subcontractors of the Commissionnaires.

Cybersecurity team

The Commissionnaires benefit from the professionalism and skills of an experienced internal cybersecurity team. They actively participate in the protection of the Information to ensure its security.

7. How can we change this Policy?

The Commissionnaires reserve the right to modify or terminate this Policy at any time and without notice, in order to comply with current legislation.

8. How to file a complaint?

To file a complaint, you must follow the procedure indicated in our Complaint Procedure - Personal Information Processing, available in the following document: PRC501-01 - Complaint Procedure.


For a question, comment, or complaint, you can reach out to our Responsible for the Protection of Personal Information at the following email:

Last updated on September 22, 2023.

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