{"id":3761,"date":"2025-01-31T08:05:12","date_gmt":"2025-01-31T13:05:12","guid":{"rendered":"https:\/\/commissionnairesquebec.ca\/conditions-dutilisation-et-politique-de-confidentialite\/"},"modified":"2025-11-25T10:22:18","modified_gmt":"2025-11-25T15:22:18","slug":"terms-of-use-and-personal-information-governance-policy","status":"publish","type":"page","link":"https:\/\/commissionnairesquebec.ca\/en\/terms-of-use-and-personal-information-governance-policy\/","title":{"rendered":"Terms of Use and Personal Information Governance Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3761\" class=\"elementor elementor-3761 elementor-3346\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9891335 e-flex e-con-boxed e-con e-parent\" data-id=\"9891335\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a3afbf elementor-widget elementor-widget-heading\" data-id=\"9a3afbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"color: #AFB3A8\">Terms of Use and<\/span><br> Personal Information Governance Policy\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7b7394 animated-slow elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"a7b7394\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;flash&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"#1\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac201c8 e-flex e-con-boxed e-con e-parent\" data-id=\"ac201c8\" data-element_type=\"container\" data-e-type=\"container\" id=\"1\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d469e29 elementor-widget elementor-widget-heading\" data-id=\"d469e29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SUMMARY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17404dc elementor-widget elementor-widget-text-editor\" data-id=\"17404dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Click to access the relevant section.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1195956 e-flex e-con-boxed e-con e-parent\" data-id=\"1195956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-875085c e-con-full e-flex e-con e-child\" data-id=\"875085c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4adb2bc elementor-widget elementor-widget-text-editor\" data-id=\"4adb2bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"#terms-of-use\"><strong>1. Terms of Use<\/strong><\/a>\n<ul>\n    <li><a href=\"#ownership-usage\">Ownership and Terms of Use<\/a><\/li>\n    <li><a href=\"#liability-limitation\">Limitation of Liability<\/a><\/li>\n    <li><a href=\"#links-other-sites\">Links to Other Websites<\/a><\/li>\n    <li><a href=\"#product-sales\">Sales of Commissionnaires du Qu\u00e9bec Products<\/a><\/li>\n    <li><a href=\"#indemnification\">Indemnification<\/a><\/li>\n    <li><a href=\"#applicable-law\">Applicable Law<\/a><\/li>\n    <li><a href=\"#masculine-usage\">Use of the Masculine Form<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97de3d6 e-con-full e-flex e-con e-child\" data-id=\"97de3d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78eebb6 elementor-widget elementor-widget-text-editor\" data-id=\"78eebb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"#governance-policy\"><strong>2. Personal Information Governance Policy<\/strong><\/a><\/p><ul><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><li><a href=\"#why-policy\">Why was this Policy adopted?<\/a><\/li><li><a href=\"#type-of-information\">What type of information can we collect?<\/a><\/li><li><a href=\"#when-consent\">When do we need to obtain your consent?<\/a><\/li><li><a href=\"#how-used\">How do we use and disclose your information?<\/a><\/li><li><a href=\"#your-rights\">What are your rights and how can you exercise them?<\/a><\/li><li><a href=\"#security-measures\">What security measures do we have to protect your information?<\/a><\/li><li><a href=\"#policy-modifications\">How can we modify this Policy?<\/a><\/li><li><a href=\"#file-complaint\">How to file a complaint?<\/a><\/li><\/ul><\/li><\/ul><p><a href=\"#contact-us\"><strong>How to Contact Us<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-233fcd71 e-flex e-con-boxed e-con e-parent\" data-id=\"233fcd71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78606da elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"78606da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dea4151 elementor-widget elementor-widget-text-editor\" data-id=\"4dea4151\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 id=\"terms-of-use\" class=\"wp-block-heading\">1. TERMS OF USE<\/h2>\n<p>PLEASE READ THE TERMS OF USE DESCRIBED BELOW CAREFULLY.<\/p>\n<p>By accessing and browsing the website of <strong>Commissionnaires du Qu\u00e9bec<\/strong>, you agree to the following terms and conditions of use (the &#8220;<strong>Terms of Use<\/strong>&#8220;). If this is not your intention, we invite you to leave the site.<\/p>\n<p>We reserve the right to modify these Terms of Use at any time and without notice. The date of the last update of the Terms of Use is indicated at the bottom of this page.<\/p>\n<h3 id=\"ownership-and-usage\" class=\"wp-block-heading\">1.1 Ownership and Terms of Use<\/h3>\n<p>All content, information, data, photographs, images, videos, software, trademarks, logos, designs, advertising slogans, and\/or other copyright-protected materials appearing on this website (the &#8220;<strong>Content<\/strong>&#8220;) are the property of <strong>Commissionnaires du Qu\u00e9bec<\/strong>, its subsidiaries, and\/or third-party licensors. This Content is protected by Canadian copyright and trademark laws.<\/p>\n<p>The Content of this site is provided solely for informational and promotional purposes regarding the services offered by <strong>Commissionnaires du Qu\u00e9bec<\/strong> in Canada. You are not authorized to modify, reproduce, republish, transfer, send, transmit, publish, distribute, or create derivative works from the Content without the prior written consent of <strong>Commissionnaires du Qu\u00e9bec<\/strong>. However, you may download, print, and reproduce the Content for personal use and\/or as otherwise permitted by law, provided that you retain all copyright notices and other proprietary notices contained therein. Any unauthorized use of this Content will infringe upon the intellectual property rights of <strong>Commissionnaires du Qu\u00e9bec<\/strong>.<\/p>\n<h3 id=\"limitation-of-liability\" class=\"wp-block-heading\">1.2 Limitation of Liability<\/h3>\n<p><strong>Commissionnaires du Qu\u00e9bec<\/strong> does not guarantee in any way the quality, accuracy, or completeness of any information contained on the website. This information is provided in good faith, &#8220;as is,&#8221; and without any warranty or condition. The Content of the website may contain, among other things, technical inaccuracies or typographical errors. Furthermore, <strong>Commissionnaires du Qu\u00e9bec<\/strong> does not guarantee that the Content of this site will be uninterrupted or error-free and disclaims any liability for damages resulting from any virus, worm, or invasive or destructive computer program. At no time shall <strong>Commissionnaires du Qu\u00e9bec<\/strong> be liable for any direct, indirect, incidental, consequential, or other damages arising from or related to the use of the website or its Content. You are solely responsible for the use and interpretation of the information contained on the website.<\/p>\n<h3 id=\"links-other-sites\" class=\"wp-block-heading\">1.3 Links to Other Websites<\/h3>\n<p>This website may contain links to other sites owned by third parties. Please note that <strong>Commissionnaires du Qu\u00e9bec<\/strong> has no control over the content of these sites. Consequently, <strong>Commissionnaires du Qu\u00e9bec<\/strong> cannot be held responsible for the information contained on such websites and makes no warranties or representations of any kind in this regard.<\/p>\n<h3 id=\"sale-products\" class=\"wp-block-heading\">1.4 Sale of Commissionnaires du Qu\u00e9bec Products<\/h3>\n<p>Commissionnaires du Qu\u00e9bec reserves the right to discontinue the production of products offered on this site or to change their specifications without notice and without incurring any liability.<\/p>\n<h3 id=\"indemnification\" class=\"wp-block-heading\">1.5 Indemnification<\/h3>\n<p>By accessing and browsing this website, you agree to indemnify and hold harmless <strong>Commissionnaires du Qu\u00e9bec<\/strong>, its subsidiaries, shareholders, directors, officers, employees, agents, and licensors from any losses, costs, damages, claims, penalties, or other expenses (including reasonable attorney\u2019s fees) that may result from your use of this website or any allegation of a violation of the Terms of Use.<\/p>\n<h3 id=\"applicable-law\" class=\"wp-block-heading\">1.6 Applicable Law<\/h3>\n<p>These Terms of Use, as well as the <strong>Commissionnaires du Qu\u00e9bec<\/strong> Privacy Policy, are governed and interpreted in accordance with the laws in force in the province of Quebec and the applicable laws of Canada.<\/p>\n<h3 id=\"masculine-usage\" class=\"wp-block-heading\">1.7 Use of the Masculine Form<\/h3>\n<p>The masculine form used on this site refers to both men and women without any discrimination and is used solely to simplify the text.<\/p>\n<h2 id=\"governance-policy\" class=\"wp-block-heading\">2. PERSONAL INFORMATION GOVERNANCE POLICY<\/h2>\n<h3 id=\"why\" class=\"wp-block-heading\">2.1 Why Was This Policy Adopted?<\/h3>\n<p>The personal information (hereinafter referred to as &#8220;Information&#8221;) that you entrust to Commissionnaires du Qu\u00e9bec (hereinafter referred to as &#8220;Commissionnaires&#8221;) is essential to our business relationship with you. This Information is valuable, and Commissionnaires is committed to protecting it.<\/p>\n<p>This Personal Information Governance Policy (hereinafter referred to as the &#8220;Policy&#8221;) has been implemented to ensure the proper management of Information, taking into account the critical importance of protecting Information as well as the responsibility of Commissionnaires regarding the Information they hold.<\/p>\n<h3 id=\"type-information\" class=\"wp-block-heading\">2.2 What Type of Information Can We Collect?<\/h3>\n<p>Commissionnaires may collect:<\/p>\n<ol class=\"wp-block-list\">\n<li>Identification Information;<\/li>\n<li>Information to confirm your identity and background;<\/li>\n<li>Health Information of employees;<\/li>\n<li>Information about the operations of suppliers, subcontractors, or clients;<\/li>\n<li>Information for training, quality control, and security purposes;<\/li>\n<li>Any other Information necessary for the provision, marketing, maintenance, and operation of Commissionnaires\u2019 services.<\/li>\n<\/ol>\n<h3 id=\"when-consent\" class=\"wp-block-heading\">2.3 When Must We Obtain Your Consent?<\/h3>\n<p>Commissionnaires must obtain your consent for any new collection of Information and for any new purposes for which we wish to use the Information.<\/p>\n<h3 id=\"how\" class=\"wp-block-heading\">2.4 How Do We Use and Disclose Your Information?<\/h3>\n<p>Commissionnaires uses the Information to:<\/p>\n<ol class=\"wp-block-list\">\n<li>Establish, manage, and administer Commissionnaires&#8217; employee records;<\/li>\n<li>Inform Commissionnaires\u2019 clients about new services and personalize their customer experience;<\/li>\n<li>Carry out Commissionnaires&#8217; security activities;<\/li>\n<li>Conduct our daily business operations;<\/li>\n<li>Prevent, detect, and monitor unauthorized activities at sites where Commissionnaires operates;<\/li>\n<li>Comply with laws and regulations;<\/li>\n<li>Communicate with you using the contact details provided;<\/li>\n<li>Generate internal statistics for continuous improvement purposes;<\/li>\n<li>Use and disclose certain Information where permitted by law.<\/li>\n<\/ol>\n<h3 id=\"rights\" class=\"wp-block-heading\">2.5 What Are Your Rights and How Can You Exercise Them?<\/h3>\n<p>For any requests regarding the exercise of your rights, you must contact our Privacy Protection Officer at the following email address: renseignementspersonnels@cccmtl.ca. Your request will be processed as soon as possible, and we will contact you to clarify the impact of this withdrawal, if applicable.<\/p>\n<p><em><strong>Right to Refuse to Provide Your Information or to Restrict Commissionnaires&#8217; Use of Your Information for Certain Purposes<\/strong><\/em><\/p>\n<p>Your Information belongs to you. Subject to legal, business, or contractual requirements, you have the right to withdraw your consent for the collection, use, or disclosure of your Information.<\/p>\n<p><em><strong>Right to Access or Correct Your Information<\/strong><\/em><\/p>\n<p>You may request to review or correct the Information that Commissionnaires holds about you, unless legal restrictions apply to such requests. Commissionnaires will process your request within 30 days or within a longer period if permitted by law.<\/p>\n<h3 id=\"security-measures\" class=\"wp-block-heading\">2.6 What Security Measures Do We Use to Protect Your Information?<\/h3>\n<p><em><strong>Privacy Protection Committee<\/strong><\/em><\/p>\n<p>Commissionnaires has established an internal Privacy Protection Committee to actively provide recommendations to Commissionnaires\u2019 management and to oversee the proper management of Information.<\/p>\n<p><em><strong>Retention Period<\/strong><\/em><\/p>\n<p>Information is retained only for the duration necessary for its intended use, except when applicable legislation requires a specific retention period.<\/p>\n<p><em><strong>Storage Locations<\/strong><\/em><\/p>\n<p>Information is stored within Commissionnaires\u2019 systems. When necessary for the purpose of collection, Information may also be stored by Commissionnaires\u2019 suppliers or subcontractors.<\/p>\n<p><em><strong>Cybersecurity Team<\/strong><\/em><\/p>\n<p>Commissionnaires benefits from the professionalism and expertise of a highly skilled internal cybersecurity team. This team actively participates in protecting Information to ensure its security.<\/p>\n<h3 id=\"policy-modifications\" class=\"wp-block-heading\">2.7 How Can We Modify This Policy?<\/h3>\n<p>Commissionnaires reserves the right to modify or terminate this Policy at any time and without notice, particularly to comply with applicable legislation.<\/p>\n<h3 id=\"file-complaint\" class=\"wp-block-heading\">2.8 How to File a Complaint?<\/h3>\n<p>To file a complaint, you must follow the procedure outlined in our Complaint Procedure \u2013 Handling of Personal Information, available in the following document: <a href=\"https:\/\/commissionnairesquebec.ca\/wp-content\/uploads\/2023\/09\/PRC501-01-Procedure-plainte.pdf\">PRC501-01 &#8211; Complaint Procedure<\/a>.<\/p>\n<h2 id=\"contact-us\" class=\"wp-block-heading\">CONTACT US<\/h2>\n<p>For any questions, comments, or complaints, you may contact our Privacy Protection Officer at the following email:<\/p>\n<p><strong>Privacy Protection Officer<\/strong><br>Myriam Boucher, Legal Advisor<br>1001 Sherbrooke East, Suite 700, Montreal, QC H2L 1L3<br><strong>renseignementspersonnels (at) cccmtl.ca<\/strong><\/p>\n<p><em>Last updated on September 22, 2023.<\/em><\/p>\n<p>Copyright \u00a9 <strong>Commissionnaires du Qu\u00e9bec<\/strong>. All rights reserved.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms of Use and Personal Information Governance Policy SUMMARY Click to access the relevant section. 1. Terms of Use Ownership and Terms of Use Limitation of Liability Links to Other Websites Sales of Commissionnaires du Qu\u00e9bec Products Indemnification Applicable Law Use of the Masculine Form 2. Personal Information Governance Policy Why was this Policy adopted? What type of information can we collect? When do we [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3761","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms of Use and Personal Information Governance Policy - Commissionnaires du Qu\u00e9bec<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/commissionnairesquebec.ca\/en\/terms-of-use-and-personal-information-governance-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms of Use and Personal Information Governance Policy - Commissionnaires du Qu\u00e9bec\" \/>\n<meta property=\"og:description\" content=\"Terms of Use and Personal Information Governance Policy SUMMARY Click to access the relevant section. 1. Terms of Use Ownership and Terms of Use Limitation of Liability Links to Other Websites Sales of Commissionnaires du Qu\u00e9bec Products Indemnification Applicable Law Use of the Masculine Form 2. Personal Information Governance Policy Why was this Policy adopted? What type of information can we collect? 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