Terms of Use and Privacy Policy

Terms of Use
and Privacy Policy

SUMMARY

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TERMS OF USE

PLEASE READ THE TERMS OF USE DESCRIBED BELOW CAREFULLY. By accessing and browsing the website of Commissionnaires du Québec, you agree to the following terms and conditions of use (the “Terms of Use“). If this is not your intention, we invite you to leave the site. We reserve the right to modify these Terms of Use at any time and without notice. The date of the last update of the Terms of Use is indicated at the bottom of this page.

1. Ownership and Terms of Use

All content, information, data, photographs, images, videos, software, trademarks, logos, designs, advertising slogans, and/or other copyright-protected materials appearing on this website (the “Content“) are the property of Commissionnaires du Québec, its subsidiaries, and/or third-party licensors. This Content is protected by Canadian copyright and trademark laws. The Content of this site is provided solely for informational and promotional purposes regarding the services offered by Commissionnaires du Québec in Canada. You are not authorized to modify, reproduce, republish, transfer, send, transmit, publish, distribute, or create derivative works from the Content without the prior written consent of Commissionnaires du Québec. However, you may download, print, and reproduce the Content for personal use and/or as otherwise permitted by law, provided that you retain all copyright notices and other proprietary notices contained therein. Any unauthorized use of this Content will infringe upon the intellectual property rights of Commissionnaires du Québec.

2. Limitation of Liability

Commissionnaires du Québec does not guarantee in any way the quality, accuracy, or completeness of any information contained on the website. This information is provided in good faith, “as is,” and without any warranty or condition. The Content of the website may contain, among other things, technical inaccuracies or typographical errors. Furthermore, Commissionnaires du Québec does not guarantee that the Content of this site will be uninterrupted or error-free and disclaims any liability for damages resulting from any virus, worm, or invasive or destructive computer program. At no time shall Commissionnaires du Québec be liable for any direct, indirect, incidental, consequential, or other damages arising from or related to the use of the website or its Content. You are solely responsible for the use and interpretation of the information contained on the website. This website may contain links to other sites owned by third parties. Please note that Commissionnaires du Québec has no control over the content of these sites. Consequently, Commissionnaires du Québec cannot be held responsible for the information contained on such websites and makes no warranties or representations of any kind in this regard.

4. Sale of Commissionnaires du Québec Products

Commissionnaires du Québec reserves the right to discontinue the production of products offered on this site or to change their specifications without notice and without incurring any liability.

5. Indemnification

By accessing and browsing this website, you agree to indemnify and hold harmless Commissionnaires du Québec, its subsidiaries, shareholders, directors, officers, employees, agents, and licensors from any losses, costs, damages, claims, penalties, or other expenses (including reasonable attorney’s fees) that may result from your use of this website or any allegation of a violation of the Terms of Use.

6. Applicable Law

These Terms of Use, as well as the Commissionnaires du Québec Privacy Policy, are governed and interpreted in accordance with the laws in force in the province of Quebec and the applicable laws of Canada.

7. Use of the Masculine Form

The masculine form used on this site refers to both men and women without any discrimination and is used solely to simplify the text.

PRIVACY POLICY

Commissionnaires du Québec places great importance on everyone’s right to privacy. That is why we have implemented this privacy policy to ensure the protection of your integrity and your right to safeguard your personal information. This policy aims to govern the collection and use of information 1) on our website (https://commissionnairesquebec.ca/) and/or 2) that you voluntarily provide to us as part of your participation in any service offered by Commissionnaires du Québec, subject to any objection you may duly express in this regard.

1. Application of This Policy

We reserve the right to modify our policy at any time and without notice. You may consult the applicable policy on this site at any time. The date of the last update of this privacy policy is indicated at the bottom of this page. By 1) accessing our website and/or 2) voluntarily providing us with certain personal information while agreeing to be subject to this privacy policy, you consent to the collection, use, and disclosure of your information as defined in this privacy policy regarding personal data.

3. Collection and Processing of Information Collected by Commissionnaires du Québec

No personal information about you is collected when you access or simply browse the website of Commissionnaires du Québec. However, please note that whenever you access the Commissionnaires du Québec website, certain information is automatically collected by our computer network. This information does not allow Commissionnaires du Québec to personally identify you but includes, among other things, details about your domain name and the IP address through which you access this website. This information may be used by Commissionnaires du Québec for statistical purposes, notably to evaluate and analyze website access frequency and traffic. Your personal information is only collected when you voluntarily provide it, particularly as part of participating in a service that requires you to provide such information, and you have not expressed any objection in this regard. In all cases where you voluntarily provide Commissionnaires du Québec with personal information, the organization commits to collecting, using, and/or disclosing it in accordance with this policy and applicable legislation.

4. Purposes for Which Commissionnaires du Québec May Use Duly Provided Personal Information

A) Surveys, Contests, or Promotions by Commissionnaires du Québec

As part of administering a survey, contest, and/or promotion, Commissionnaires du Québec may use, subject to any expressed objection on your part, the personal information you voluntarily provide through message submissions or participation in a survey, contest, or promotion. The information collected for this purpose will primarily be used to contact you if you win. Contests and/or promotions offered by Commissionnaires du Québec may be subject to specific rules, which will be described in more detail at the launch of any contest or promotion.

B) Other Purposes

Commissionnaires du Québec commits not to use the personal information collected in accordance with this policy or applicable legislation for other purposes unless it obtains your prior consent or in exceptional circumstances when Commissionnaires du Québec believes in good faith that the law permits or requires it.

5. Disclosure to Third Parties

Commissionnaires du Québec commits not to disclose to third parties any personal information collected in accordance with this policy or applicable legislation unless it obtains your prior consent or in exceptional circumstances when Commissionnaires du Québec believes in good faith that the law permits or requires it.

6. Minors

Parental or guardian authorization is required for a child or young person under the age of eighteen (18) (a “Minor“) to participate in any activity organized by Commissionnaires du Québec, including any survey, contest, or promotion. In cases where such an activity specifically targets a Minor, explicit parental or guardian authorization will be required. Commissionnaires du Québec will not collect or use any personal information about Minors without the consent of a parent or guardian.

7. Use of Cookies (“COOKIES”)

The use of a cookie is not linked to personally identifiable information during your browsing on our website. You can disable cookies at any time by changing your browser settings, but doing so may prevent you from accessing certain parts of our website.

PERSONAL INFORMATION GOVERNANCE POLICY

1. Why Was This Policy Adopted?

The personal information (hereinafter referred to as “Information”) that you entrust to Commissionnaires du Québec (hereinafter referred to as “Commissionnaires”) is essential to our business relationship with you. This Information is valuable, and Commissionnaires is committed to protecting it. This Personal Information Governance Policy (hereinafter referred to as the “Policy”) has been implemented to ensure the proper management of Information, taking into account the critical importance of protecting Information as well as the responsibility of Commissionnaires regarding the Information they hold.

2. What Type of Information Can We Collect?

Commissionnaires may collect:
  1. Identification Information;
  2. Information to confirm your identity and background;
  3. Health Information of employees;
  4. Information about the operations of suppliers, subcontractors, or clients;
  5. Information for training, quality control, and security purposes;
  6. Any other Information necessary for the provision, marketing, maintenance, and operation of Commissionnaires’ services.
Commissionnaires must obtain your consent for any new collection of Information and for any new purposes for which we wish to use the Information.

4. How Do We Use and Disclose Your Information?

Commissionnaires uses the Information to:
  1. Establish, manage, and administer Commissionnaires’ employee records;
  2. Inform Commissionnaires’ clients about new services and personalize their customer experience;
  3. Carry out Commissionnaires’ security activities;
  4. Conduct our daily business operations;
  5. Prevent, detect, and monitor unauthorized activities at sites where Commissionnaires operates;
  6. Comply with laws and regulations;
  7. Communicate with you using the contact details provided;
  8. Generate internal statistics for continuous improvement purposes;
  9. Use and disclose certain Information where permitted by law.

5. What Are Your Rights and How Can You Exercise Them?

For any requests regarding the exercise of your rights, you must contact our Privacy Protection Officer at the following email address: [email protected]. Your request will be processed as soon as possible, and we will contact you to clarify the impact of this withdrawal, if applicable. Right to Refuse to Provide Your Information or to Restrict Commissionnaires’ Use of Your Information for Certain Purposes Your Information belongs to you. Subject to legal, business, or contractual requirements, you have the right to withdraw your consent for the collection, use, or disclosure of your Information. Right to Access or Correct Your Information You may request to review or correct the Information that Commissionnaires holds about you, unless legal restrictions apply to such requests. Commissionnaires will process your request within 30 days or within a longer period if permitted by law.

6. What Security Measures Do We Use to Protect Your Information?

Privacy Protection Committee Commissionnaires has established an internal Privacy Protection Committee to actively provide recommendations to Commissionnaires’ management and to oversee the proper management of Information. Retention Period Information is retained only for the duration necessary for its intended use, except when applicable legislation requires a specific retention period. Storage Locations Information is stored within Commissionnaires’ systems. When necessary for the purpose of collection, Information may also be stored by Commissionnaires’ suppliers or subcontractors. Cybersecurity Team Commissionnaires benefits from the professionalism and expertise of a highly skilled internal cybersecurity team. This team actively participates in protecting Information to ensure its security.

7. How Can We Modify This Policy?

Commissionnaires reserves the right to modify or terminate this Policy at any time and without notice, particularly to comply with applicable legislation.

8. How to File a Complaint?

To file a complaint, you must follow the procedure outlined in our Complaint Procedure – Handling of Personal Information, available in the following document: PRC501-01 – Complaint Procedure.

CONTACT US

For any questions, comments, or complaints, you may contact our Privacy Protection Officer at the following email: Privacy Protection Officer Myriam Boucher, Legal Advisor 1001 Sherbrooke East, Suite 700, Montreal, QC H2L 1L3 renseignementspersonnels (at) cccmtl.ca Last updated on September 22, 2023. Copyright © Commissionnaires du Québec. All rights reserved.
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