FREQUENTLY ASKED QUESTIONS
Questions for Individuals
QUESTIONS ABOUT SECURITY GUARD TRAINING
Do you offer training to become a security guard?
Yes, we offer the mandatory 54-hour training required to obtain your security guard license issued by the Private Security Bureau (BSP), as well as additional training such as the “Customer Service” (P12) course.
Do you provide Customer Service training?
Yes, we offer customer service training, which qualifies for the P12 bonus. The sessions are now available in combination with the 54-hour training.
What is the cost of the 54-hour training?
The 54-hour training is now offered with the Customer Service training at the regular rate of $395. Corporate discounts are available for former military members or former RCMP members.
Are there discounts for certain groups?
Yes, if you are a former military personnel or a former RCMP member, you may be eligible for a corporate discount. You can indicate your status during the payment phase to inform the Training team and initiate a refund request.
What are the prerequisites for taking the 54-hour security guard training?
- Be at least 18 years old.
- Have no criminal record.
- Be available, present, and attentive throughout the entire training.
What are the attendance and punctuality regulations?
- Attendance: The Private Security Bureau (BSP) requires students to complete the full 54-hour training to be eligible for the exam and receive their certification.
- Punctuality: After three tardies, the student will be dismissed from the class without a refund.
How is the security guard training delivered?
What happens in case of absence or failure in the security guard training exam?
- Missed Class: You must make up the missed class within 90 days for a fee of $50 plus taxes. Otherwise, you will not be allowed to take the exam.
- Exam Failure or Absence: You may retake the exam up to two times within 90 days for a fee of $50 plus taxes per attempt. After this period, the full training must be retaken at the current rate.
What are the typical training schedules?
- Daytime: Monday to Friday, from 8:30 AM to 4:30 PM, over two consecutive weeks.
- Evening: Monday to Thursday, from 6:30 PM to 10:30 PM, over more than three consecutive weeks.
Is employment guaranteed after the 54-hour training?
Do I need to obtain additional certification after the 54-hour training?
Yes, you must complete a first aid training course with an accredited organization to obtain your BSP license.
What happens if I need to retake a course or an exam?
For students enrolled in the Commissionnaires’ security guard course, a course or exam retake is available for a fee of $50.
What are the refund policies in case of registration cancellation?
- Before the training starts: The Canadian Corps of Commissionnaires (Quebec Division) commits to refunding the paid registration fees.
- After the training has started: A refund will be issued for the unused training days. In all cases, 10% of the registration fee will be retained to cover administrative costs related to cancellation and refund processing.
How can I cancel my registration and request a refund?
You must submit a written request via the Training form, including your first name, last name, and the start date of the training you are enrolled in. The refund will be processed using the same payment method as your registration.
What attire should I wear during the training?
It is important to wear appropriate and clean attire throughout the training.
QUESTIONS ABOUT BACKGROUND CHECKS AND FINGERPRINTING
What is the difference between a background check and fingerprinting?
- Background Check: This involves searching police databases to determine if an individual has a criminal record. This check can be performed using a simple search based on name and date of birth.
- Fingerprinting: This method is used to confirm a person’s identity with precision. It is often required for in-depth checks, such as citizenship applications, employment in sensitive sectors, or criminal record suspension requests.
In what situations do I need to provide my fingerprints?
- Citizenship or immigration applications.
- Jobs requiring security clearance.
- In-depth background checks for positions involving vulnerable individuals.
- Criminal record suspension (pardon) applications.
How does the fingerprinting process work at Commissionnaires du Québec?
Our specialized technicians take your fingerprints either digitally (via LiveScan) or with ink, depending on specific requirements. The process is fast, confidential, and typically takes less than 15 minutes. You will need to present two valid pieces of identification, with at least one containing a photo.
What are the costs associated with fingerprinting?
- Private Sector / Individual: $85.00*
- Federal Government (employment, citizenship, etc.): $60.00*
- Fingerprint Card (ink or digital): $50.00*
*Taxes included
QUESTIONS ABOUT PARDON (CRIMINAL RECORD SUSPENSION) AND WAIVER (U.S. ENTRY WAIVER)
What is the difference between a pardon (criminal record suspension) and a waiver (U.S. entry waiver)?
- Pardon (Criminal Record Suspension): A Canadian procedure that makes criminal records inaccessible in public Canadian databases, facilitating social reintegration.
- Waiver (U.S. Entry Waiver): A special authorization issued by U.S. authorities that allows an individual with a criminal record to legally enter the United States.
If I obtain a pardon in Canada, can I automatically enter the United States?
No. Even with a criminal record suspension in Canada, entry into the United States is not guaranteed. U.S. authorities have access to certain information and may deny entry. It is therefore recommended to obtain a Waiver to travel legally to the United States.
How can I obtain a pardon or a waiver with the help of Commissionnaires du Québec?
We offer comprehensive services to assist you with your pardon or waiver application. Our experts will guide you through every step, from document preparation to submission, ensuring an efficient and compliant process.
What are the costs associated with pardon and waiver services?
- Pardon (Criminal Record Suspension): Starting at $995 (plus taxes).
- Waiver (U.S. Entry Waiver): $600 (plus taxes) for a first-time application; $400 (plus taxes) for a renewal.
What documents do I need to provide for a pardon or waiver application?
At your appointment, bring two valid government-issued identification documents, including one with a photo. Additional specific documents may be required depending on your situation; our specialists will provide you with a detailed list during the consultation.
How long does the process take to obtain a pardon or a waiver?
The duration varies depending on several factors, including the complexity of your case and the processing times of the relevant authorities. Our experts will provide a more precise estimate during the initial consultation.
Questions for Professionals
QUESTIONS ABOUT PHYSICAL SECURITY
What physical security services do you offer to businesses?
- On-Site Security Guards: Managing entry and exit points, welcoming staff and visitors, handling phone calls, continuous surveillance, alarm management, and physical or fire security systems. Our guards are trained to respond to various situations professionally according to predefined protocols.
- Mobile Patrols: Periodic or random perimeter surveillance, foot or vehicle patrols, checking locks, windows, and barriers. This flexible and deterrent service helps prevent intrusions and criminal activities.
- Event Security: Security management for concerts, conferences, trade shows, and other events. Our teams ensure a safe experience for participants and organizers, including crowd control, access management, and incident prevention.
- Remote Surveillance: 24/7 monitoring of your facilities via connected camera and alarm systems, with rapid response in case of detected incidents. This service ensures continuous protection with remote security agents on alert.
- Security Product Installation and Consulting: Assessment, recommendations, and installation of security systems such as surveillance cameras, intrusion detectors, access control, and fire safety equipment. We help you choose the most suitable solutions for your needs.
- Physical Security Consulting: Risk analysis, security audits, and personalized recommendations to strengthen the protection of your facilities and personnel.
- Physical Security Training: Customized programs to train your teams on best security practices, emergency response, and risk prevention.
- Other Traditional Services: Assistance with specific missions such as access management, secure escort, construction site surveillance, and protection of sensitive assets.
What is the difference between a security guard and a security guarding service?
- Security Guard: A security guard is trained to perform various tasks, including access control, visitor management, alarm and remote surveillance system handling, and incident response. They play a proactive role in prevention and can follow specific protocols set by the client company.
- Guarding Service: Guarding primarily focuses on the passive surveillance of a site or perimeter. The guard is often stationary and serves mainly as a deterrent to intrusions or malicious acts through their presence.
What types of tasks can a security guard perform compared to guarding services?
- Control entry and exit points.
- Welcome staff and visitors.
- Handle security-related phone calls.
- Monitor alarm systems and respond to incidents.
- Conduct preventive or reactive patrols.
- Interact with law enforcement or emergency services when necessary.
How can I determine the most suitable security service for my business?
A thorough assessment of your facilities, operations, and potential risks is essential. Our experts can help identify vulnerabilities and recommend tailored solutions to protect your assets and personnel.
What is the difference between an on-site security guard and a mobile patrol?
- On-Site Security Guard: Permanently stationed at your premises, responsible for specific tasks such as access control, visitor management, and continuous surveillance.
- Mobile Patrol: Conducts rounds at regular or random intervals, providing a deterrent presence and periodic verification without constant on-site presence.
What is the difference between a mobile patrol and an on-site intervention?
- Mobile Patrol: Regular or random surveillance rounds conducted by officers on foot or in a vehicle. Mobile patrols help deter intrusions, detect anomalies (unlocked doors, open windows, etc.), and provide a visible presence to prevent malicious acts.
- On-Site Intervention: This service is triggered in response to an alarm or a specific incident reported on-site. The officer responds quickly to assess the situation, secure the premises, and act according to established protocols (e.g., contacting law enforcement or addressing a technical issue).
Do you offer remote surveillance solutions?
Yes, our agents can provide remote surveillance for your facilities, manage alarms and security systems, and respond according to established protocols in case of an incident.
How do your physical security services integrate with cybersecurity measures?
Physical security and cybersecurity are complementary. Effective physical protection prevents unauthorized access to critical infrastructures, reducing the risk of cyberattacks. We work with your teams to develop a comprehensive security strategy.
What industries benefit from your physical security services?
We serve various sectors, including private businesses, public institutions, municipalities, and special events. Our services are tailored to meet the specific needs of each client.
How can I obtain a security assessment for my business?
Contact us to schedule a consultation. Our experts will assess your needs and propose customized solutions to ensure the security of your facilities and personnel.
QUESTIONS ABOUT CYBERSECURITY SERVICES
What cybersecurity services do you offer?
We offer a comprehensive range of services to protect your organization against cyber threats:
- Gap Analysis: In-depth assessment to identify security vulnerabilities in your systems.
- Awareness Training: Educating your teams to recognize and prevent cyber threats.
- Cyber Investigations: Rapid incident response to identify and mitigate threats.
- Forensic Analysis: Detailed investigation of incidents to strengthen your defenses.
- Penetration Testing: Simulated attacks to evaluate the resilience of your infrastructure.
- Compliance with Law 25: Specialized support to ensure your company meets new regulatory requirements.
Who are your cybersecurity services for?
- SMEs and large enterprises looking to protect their systems and sensitive data.
- Public organizations subject to strict regulations.
- Businesses undergoing digital transformation seeking to strengthen their defenses.
What is the difference between gap analysis and penetration testing?
- Gap Analysis: A comprehensive assessment to identify existing vulnerabilities in your security system. It provides a complete overview of your current defenses.
- Penetration Testing: A real-world attack simulation designed to test the resilience of your infrastructure against specific threats.
How can cybersecurity awareness help my organization?
Awareness training helps your teams recognize cyber threats (phishing, malware, etc.) and adopt secure behaviors. This significantly reduces the risk of human errors, which are often responsible for security incidents.
What is a cyber investigation?
A cyber investigation is a rapid response to an incident. Our experts analyze the situation, identify the source of the attack, and implement solutions to contain and eliminate threats.
What does forensic analysis involve?
Forensic analysis is a detailed investigation conducted after an incident. It aims to understand what happened, how the attack was carried out, and to provide recommendations to prevent similar incidents in the future.
Why is compliance with Law 25 important?
Law 25 imposes strict requirements for the protection of personal data. Compliance helps you avoid costly fines and safeguard your company’s reputation. We support you in implementing the necessary measures.
How can I determine which services are best suited for my business?
Contact our experts for an initial assessment. We analyze your specific needs and offer tailored solutions to protect your digital assets.
QUESTIONS ABOUT INVESTIGATION AND INTELLIGENCE SERVICES
What types of investigations do you offer?
- Surveillance, Tracking, and Infiltration: Our specialized investigators conduct discreet operations to gather evidence in cases of false workplace accident claims, insurance fraud, time or merchandise theft, drug use and trafficking, or counterfeit goods eradication.
- Interrogations and Polygraph Testing: In collaboration with behavioral analysis and polygraph experts, we conduct in-depth interviews and sworn statements to uncover the truth.
- Cyber Investigation and Forensic Analysis: We explore the web and social media to collect evidence on persons of interest or anonymous profiles, tracking digital footprints linked to your request.
- Threat Analysis and Protection: We monitor the web and social networks to identify high-risk profiles, individuals, or groups. Our intelligence and threat specialists then assess their motivation and capability to carry out potential actions.
What is the difference between tailing, surveillance, and infiltration?
- Tracking: Discreetly following a person to observe their movements and activities.
- Surveillance: Monitoring a location or individual to gather information on suspicious activities.
- Infiltration: Placing an agent within a group or organization to obtain insider information.
In what cases do you recommend a cyber investigation?
- Gathering evidence on persons of interest or anonymous profiles.
- Tracking digital footprints related to a specific investigation.
How does a threat analysis and protection assessment work?
We monitor the web and social media to identify high-risk profiles, individuals, or groups. Our intelligence and threat specialists then assess the motivation and capability of these actors to carry out their plans, providing comprehensive security coverage for the protection of individuals or assets.
What are the benefits of your interrogation and polygraph services?
- Conduct in-depth interviews to uncover the truth.
- Carry out sworn statements, including KGB-type affidavits.
- Provide a suitable environment and tools to support our clients in their pursuit of justice and resolution.
How do you ensure confidentiality during your investigations?
We adhere to strict confidentiality and data protection protocols. All collected information is handled with the utmost care, and access is restricted to authorized personnel directly involved in the investigation.
What industries benefit from your investigation and intelligence services?
- Private businesses facing theft, fraud, or industrial espionage.
- Public institutions requiring threat assessments.
- Individuals experiencing harassment or threats.
How can I request your investigation services?
To access our services, contact us via our website or by phone. Our experts will assess your situation and propose solutions tailored to your specific needs.
QUESTIONS ABOUT PRE-EMPLOYMENT BACKGROUND CHECKS AND FINGERPRINTING SERVICES
What is the difference between a pre-employment background check and fingerprinting?
- Pre-Employment Background Check: This process verifies the information provided by a candidate, such as criminal records, employment history, academic credentials, and credit history. It is an essential step to ensure the integrity and reliability of a potential employee.
- Fingerprinting: This biometric identification method is used to accurately confirm a person’s identity. It is often required for in-depth verifications, including obtaining security clearances or enrolling in government contract security programs.
In what situations should I opt for a pre-employment background check?
- Validate the absence of a criminal record.
- Confirm professional history and references.
- Verify academic degrees and qualifications.
- Assess financial solvency through a credit check.
When is fingerprinting necessary?
- Obtaining security clearances for government contracts.
- Complying with security screening requirements from Public Services and Procurement Canada (PSPC).
- In-depth verifications requiring precise biometric identification.
How does the pre-employment background check process work?
- Information Collection: The candidate provides necessary details, such as their name, date of birth, employment history, and academic background.
- Data Validation: Our experts verify criminal records, employment references, diplomas, and, if required, credit history.
- Results Analysis: The collected information is analyzed to determine the candidate’s compliance with the job criteria.
What are the benefits of fingerprinting for my business?
- Precise Identification: Reduces the risk of identity-related errors.
- Regulatory Compliance: Ensures adherence to government requirements, particularly for federal contracts.
- Enhanced Reliability: Strengthens trust in the background verification process.
Do you offer mobile fingerprinting services?
Yes, we offer a mobile service for businesses that need fingerprinting for their employees on-site. This service is ideal for groups, saving time and eliminating the need for travel.
How long does the pre-employment background check process take?
The duration varies depending on the depth of the required verifications. However, with our secure online platform, we provide fast and efficient processing times to meet your needs.
What are the costs associated with these services?
The rates depend on the type of service and the sector (government or private). For example, fingerprinting costs $52.19 for the government sector and $73.93 for the private sector, plus taxes. Additional travel fees may apply for the mobile service.