Customer Service Training
for Security Guards (P12 Premium)
Qualifies you for a $0.50/hour premium—up to approximately $1,000 in additional annual pay*
Develop practical, real-world reflexes to handle public interactions, tense situations, and professional communication—while meeting the requirements for the P12 premium.
3 benefits:
- P12 premium: $0.50/hour (including overtime)
- Up to ~ $1,000/year in additional full-time pay ($0.50 × 40 hrs × 52 wks ≈ $1,040) (indicative)
- Certification valid for 2 years
Payment of the P12 premium by the client is mandatory.
CUSTOMER SERVICE TRAINING FEATURES
Length4 hours
ScheduleMorning, Day, Evening
LanguageFrench
ModeOnline
Rate
40$
Why This Training Is Strategic in Security
In security, customer service isn’t “optional.”
A security guard is often the first point of contact: reception, access control, visitor management, enforcing rules, and communicating with people who are stressed or dissatisfied.
The goal: stay professional, de-escalate, communicate clearly, and protect the client’s image—in person, by phone, and by email.
What You’ll Be Able to Do After the Training
- Welcome and guide interactions with courtesy and credibility.
- Use consistent verbal / paraverbal / non-verbal communication.
- Avoid mistakes that undermine the experience (jargon, interruptions, “scripted” responses).
- Handle difficult clients: listening, questions, boundaries, solutions.
- Structure professional communications by phone and email.
Customer Service Training Content Overview
- Fundamentals: posture, expectations, service quality
- Communication: verbal, paraverbal, non-verbal
- In-person customer service (professionalism, empathy, reliability)
- Phone customer service (courtesy, tone, managing the exchange)
- Email customer service (clarity, confidentiality, structure)
- Difficult customers, active listening, reframing, boundaries
FAQ
A certification-linked premium of $0.50/hour, also applicable to overtime.
Yes—it is mandatory and universal. This means your employer must pay it if you provide proof of your certification.
Yes—it is mandatory and universal. This means your employer must pay it if you provide proof of your certification.
Payment by the client is mandatory.
2 years.
Practical skills: communication (verbal / paraverbal / non-verbal), service in person / by phone / by email, handling difficult clients, active listening and reframing.
The training lasts 4 hours.